Delivery policy
Delivery, Done Right.
Buying online in South Africa shouldn't feel like a gamble. At AEGA, we treat every order like the brand depends on it — because it does.
From checkout to handover, you're covered:
- Direct support via email and WhatsApp — real humans, fast replies
- Free insured delivery on every order, no exceptions
- Hand-to-hand delivery through Buffalo, our trusted courier partner
How Buffalo handles your delivery
Our couriers don't drop and dash. They contact you directly via WhatsApp or call to coordinate the handover — whatever your schedule looks like. Patient. Professional. Respectful. They carry the AEGA name with the standard we expect.
If you're unavailable, your order is prioritised first thing the next morning. No missed deadlines. No runaround.
Delivery Timeframes
Free Insured Delivery: 6–14 business days. Your tracking number is emailed to you shortly after purchase.
Insurance Cover: Every AEGA order is insured at no cost to you. If anything goes wrong in transit, we'll notify you and resend the original item automatically — no claim forms, no chasing. Please note: when a replacement is dispatched, the delivery window resets.
Our 25-Day Promise: If your order doesn't arrive within 25 business days, you're entitled to either a 50% discount code on your next order, or a full refund under our standard return policy.
Need a hand? Reach our support team via the contact page or message us on WhatsApp: 076 806 7127.